Refund policy

At Lebbi Fashion – Kids Wear, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns & Exchanges

Customers may request a return or exchange within 14 days from the date of delivery.

Items must be:

• Unused and unworn
• In original condition
• With all tags attached
• In original packaging

Please ensure that the product is carefully packed to avoid any damage during return transit. We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items damaged due to misuse
• Washed or worn items
• Clearance or final sale items (if applicable)
• Certain categories marked as non-returnable for hygiene and safety reasons

Refund Policy

Once we receive and inspect the returned item, we will notify you about the approval status of your refund.

• Approved refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days, depending on your bank or payment provider.
• Shipping charges (if applicable) are non-refundable unless the return is due to our error.

If you do not receive your refund within the mentioned timeframe, please contact your bank or payment provider first. If the issue persists, feel free to reach out to our support team.

Exchange Policy

Exchanges are subject to stock availability.

If the requested size or item is unavailable, you may choose:

• A different item of equal value
• A higher-value item by paying the price difference
• Store credit for future purchase

Store credit, if issued, will be valid for a limited period and can be used on any available product on our website.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

Return Shipping

Customers may be responsible for return shipping charges unless the return is due to a product defect or our mistake. We recommend using a trackable shipping service, as we are not responsible for lost return parcels.

How to Initiate a Return

To initiate a return or exchange, you can either contact our customer support team or fill out our Return Request Form.

Please be ready to provide the following details:

• Order Number

• Reason for Return/Exchange

• Clear Photos (if applicable)

👉 You may submit these details directly through our Return Request Form for faster processing.

Our team will guide you through the next steps.

Thank you for shopping with Lebbi Fashion – Kids Wear. We appreciate your trust and are committed to providing you with the best shopping experience.